FAQ

Shared transfer, as the name indicates, are shared with more clients, when everybody arrives the bus leaves the Airport towards the different hotels. If the transfer is to return to the Airport then the shuttle will go to the different hotels to pick up all the clients and take them to the Airport.
Private transfer is exclusively for you (or your group) and we will have a vehicle booked so that when you arrive we will take you directly from the Airport to your destination or vice-versa, from your Hotel directly to the Airport.

Our system takes three booking options:
Transfer from the Airport to the Hotel (Arrival only)
Transfer from the Hotel to the Airport (Departure only)
Transfer from the Airport - Hotel - Airport (Arrival and Departure)
Are there any extra charges added to the prices?
No, the final price includes all fees and taxes.

Yes, our service is 24 hours a day.

No, we can only attend those clients who have booked previously and have a service pass.

Yes, you will receive an e-mail confirming your booking. It is essential to print it and bring it with you. You should show it to our personnel on arrival at Malaga Airport.

The shared transfers (shuttle) transfers are only available for tourist hotels and apartments. If you book a transfer to a private apartment or a country house you should indicate the nearest Hotel or tourist resort, and that is where we will take you and pick you up. From this point you should make your own arrangements to get to your country house or private apartment.
Transfers to country houses or private apartments can only be accepted if they are accessible and that depends on the size of the booked vehicle.

The maximum waiting time at the airport is 45 minutes from the arrival at our desk. As we wait for clients from different flights and different nationalities. If you are the last passenger we are waiting for then we set off towards the various hotels as soon as you get on. In the middle of the high season, due to the number of passengers, waiting time is reduced quite a lot.

We accept bookings up to 36 hours before the service, but don’t leave it to the last minute.

Of course, you can modify your booking up to 24 hours before the service by sending an e-mail to info@malagashuttlebus.com, if the modification means a change in price (More or less people than initially booked, destinations with different rates, etc.) you should contact us so that we can make the corresponding charge or refund, whichever is required.

Of course, for cancellations notices received at least 48 hours before the time of service, we charge a cancellation fee of 50%. Cancellation notices received with less than 48 hours will have no refund.

By sending us an e-mail to info@malagashuttlebus.com with all of your data and reference number and requesting the cancellation of the service. We will send you the cancellation confirmation once we have refunded the money.

You can book a shared transfer if you can move (Get on/off the bus) and if the wheelchair is foldable, takes up little space and fits in the boot. 
People with restricted mobility, with electric wheelchairs that cannot be folded or that are very large, should book a private transfer and notify us at the time of booking so that we can have a suitable vehicle available.

We admit the same amounts as the usual amounts for airline companies.

Yes, we consider them as part of the luggage.

We do not admit surfboards, bicycles, golf bags, dog cages and all other voluminous articles that take up more space than a standard travel suitcase.
Pets are not admitted on private or shared bus transport either.

We remind you that at your arrival at Malaga airport you will need to reach the Tour operator’s area (inside the arrival hall) and find the Stand Nº7 recognizable by the sign MalagaShuttleBus where our staff will attend you, and tell you which bus you go on.
If at your arrival you have troubles finding our stand, please call (0034) 662 664 857.

No, in order to board the shared transfer Bus you have to go to our counter where our personnel will inform you bus you will be getting on

It depends, there are hotels that are not accessible by Bus (narrow streets) so there are common drop off/pick up points for passengers.

By clicking on the following link you will see the list of hotels that are included in the common pick up/drop off points for passengers.

By clicking on the following link we will show you the common pick up/drop off points for passengers.

Don’t worry about delays, our personnel is permanently in the Airport and they take care of revising all the arrival bookings so, if your flight is delayed, we take care of getting you on another bus that will take you to your hotel.

By phoning +34 952463458, 24 hours before your flight departure and you should identify yourself with the reference number of your booking, and we will tell you the day, place and time that we will pick you up.

Yes, it is absolutely necessary, the shared transfer does not have a pre-established route, it varies constantly depending on the number of stops, passengers, etc, that can use the service and therefore it is ESSENTIAL that you phone to find out your pick up time.

Yes, we prepare all the services with all the bookings we have and, if you don’t phone to find out the pick up time, we will come just the same but, if you don’t use the service, you will not have the right to a refund.

No, we set up the transfers in such a way that you arrive at the airport 120 minutes before your flight departure. The shared transfer (Shuttle) pick up time cannot be chosen.

At the same place where we left you off on arrival, remember that there are hotels that are not accessible by Bus (narrow streets) and that’s why there are common points where we drop off/pick up passengers. To consult the list of common points click on the link in your confirmation mail.

If your Bus has not arrived after waiting 20 minutes from the scheduled time, phone our emergency Telephone; +34 662 664 857